Managed IT is a professional service designed to give you peace-of-mind. This service ensures that all your IT systems are supported, up to date and performing as desired.
Our Managed IT services includes Customer Support, Workstation & Server Management and Site & Infrastructure Management.
Our Customer Support gives you access to a network of accredited IT engineers either onsite, via telephone or remotely.
We can proactively maintain and support your system and offer strategic IT planning to ensure your business is heading in the right direction.
Our Workstation & Server Management includes:
- Proactive maintenance, troubleshooting support and system monitoring
- Workstation user account maintenance, including additions, deletions and changes
- Server user account maintenance, file system and permissions management
- System admin tasks
- Warranty management
- Microsoft application and operating system patches
- Anti-Virus Software
- Server infrastructure and business critical services
- Critical incident support and recovery services
Our Site & Infrastructure Management provides support for:
- Network switches, routers, wireless systems, internet connections, printers, PDA’s and smart phones.
- Developing and maintaining client site policies.
In order to best assess your IT situation and make accurate recommendations about offloading, we firstly attend the sight and offer a complimentary assessment.